These Terms & Conditions apply to all reservations, group bookings, events and online orders made with El Midan Lebanese Restaurant (“El Midan”, “we”, “our”, “us”).
By making a booking, placing an order or using our website, you agree to be bound by these terms.

If you have any questions, please contact us before confirming your booking or order.

1. Reservations & Dining Time

1.1. Standard reservations
All reservations are subject to availability. We may apply a dining time to your booking, particularly on busy nights and weekends. Any applicable time limits will be explained at the time of booking or in your confirmation email.

1.2. Arrival time
Please arrive at the time of your booking. If you are running late, let us know as soon as possible. If you are more than 15 minutes late and we have not heard from you, your table may be released and treated as a no-show.

1.3. Group bookings
For larger groups (for example, 8 guests or more), specific seating times and minimum spends may apply. These will be discussed with you when you make the booking.

2. Deposits & Payments for Bookings

2.1. Deposits
For certain bookings (particularly large groups, special events or set menus), we may require a deposit or pre-payment to secure your reservation. The amount and due date will be confirmed at the time of booking.

2.2. Deduction from final bill
Any deposit paid will be deducted from your final bill on the day of your visit.

2.3. Non-refundable deposits
Unless we agree otherwise in writing, deposits are non-refundable if you cancel or significantly reduce your numbers within the notice periods set out in Section 4 (Changes & Cancellations).

2.4. Outstanding amounts
All outstanding amounts must be paid in full at the end of your visit. Where a valid credit card has been provided to secure the booking, we reserve the right to charge that card for any unpaid amounts, no-show fees or late cancellation charges.

3. Final Numbers for Groups

3.1. Confirming numbers
For groups, we may require final guest numbers at least 72 hours before your booking.

3.2. Reduction in numbers
If your confirmed numbers decrease after the agreed cut-off time, we may charge a fee per missing guest or charge based on the last confirmed number, especially where set menus or special event packages apply.

3.3. Increase in numbers
We will do our best to accommodate extra guests but cannot guarantee availability if numbers increase after the final confirmation.

4. Changes, Cancellations & No-Shows (Bookings)

4.1. Standard bookings
If you need to change or cancel a booking, please contact us as soon as possible.

• Changes or cancellations made more than 72 hours before your booking will generally not attract any fee.
• Cancellations within 72 hours or a failure to attend (no-show) may result in all or part of your deposit being retained and/or a per-person fee being charged.

4.2. Special events & set-menu bookings
For special event days (e.g. New Year’s Eve, Valentine’s Day, large functions), stricter cancellation policies may apply, including full charge for late cancellations or no-shows. These conditions will be explained at the time of booking.

4.3. Restaurant cancellations
In the unlikely event that we need to cancel or change your reservation (for example due to unforeseen circumstances or safety issues), we will contact you as soon as possible and any deposit paid will be refunded or transferred to another date, at your option. We are not liable for any other costs you may incur as a result of such cancellation.

5. Seating Requests, Children & Accessibility

5.1. Seating requests
We will always try to honour specific seating requests (e.g. terrace, window, etc.), but these cannot be guaranteed.

5.2. Large tables
For large bookings, your group may be seated across more than one table placed side by side, depending on the layout on the day.

5.3. Highchairs, prams & accessibility
Please let us know in advance if you require highchairs, space for prams or have any accessibility requirements so we can do our best to accommodate you.

6. Behaviour, Damage & House Rules

6.1. Respectful behaviour
We reserve the right to refuse service or ask guests to leave where behaviour is unsafe, offensive or disruptive to other guests or staff.

6.2. Damage & loss
You are responsible for any damage caused by you or your guests to our property (including furniture, fixtures and equipment). Repair or replacement costs may be added to your bill.

6.3. Outside food & drink
Unless agreed in advance (e.g. special occasion cakes), no outside food or beverages may be brought into the restaurant.

6.4. Split bills
We will always try to assist, but for larger groups we may not be able to split bills into multiple payments. Please check with our team in advance if this is important for your group.

7. Online Ordering & Pick-Up

This section applies to orders placed through our website or any online platform we use for pick-up orders.

7.1. Pick-up only
Online orders made via El Midan are currently for pick-up only, from our restaurant premises. The pick-up time and location will be shown at checkout and in your confirmation.

7.2. Placing an order
You are responsible for ensuring all details provided when placing an order are correct, including your contact information, chosen pick-up time and items selected.

7.3. Order confirmation
Your order is accepted once you receive a confirmation screen or email/SMS confirming your order number and pick-up time. If you do not receive confirmation, please contact us before attending the restaurant.

7.4. Changes & cancellation of orders
Once an order has been placed, it may not be possible to change or cancel it, especially shortly before your pick-up time as the kitchen may have already started preparing your food.

• If you wish to change or cancel an order, contact the restaurant directly as soon as possible.
• We will use reasonable efforts to help, but we are not obliged to provide a refund for orders that have already been prepared.

7.5. Collection & late pick-up
Please arrive at or shortly before your confirmed pick-up time. If you are significantly late, your food quality may be affected (for example, items may no longer be hot or fresh). No refunds or replacements are provided for orders collected late.

7.6. Order accuracy
Please check your order at pick-up. If any items are missing or incorrect, let us know immediately so we can correct it. Once you leave the premises, it may be difficult for us to verify issues with your order.

7.7. Pricing & availability
All prices are shown in Australian dollars (AUD) and include GST unless otherwise stated. Menu items and prices may change without notice. Some items may not be available at all times or may sell out.

7.8. Refunds for online orders
If we are unable to fulfil all or part of your order (for example, an item is unavailable and no suitable substitute can be agreed), we will provide a refund or credit for the affected item(s). Refunds are processed back to the original payment method where possible.

8. Allergies & Dietary Requirements

8.1. Allergy information
Please inform us of any allergies or dietary requirements when making a booking, placing an order or at the time of ordering in-restaurant.

8.2. Cross-contamination
While we take care in the preparation of food, our kitchen handles common allergens (such as nuts, dairy, gluten, eggs, sesame and seafood). We cannot guarantee any dish is completely free from traces of allergens.

8.3. Customer responsibility
If you have a severe allergy or medical condition, please speak with our staff before ordering to assess whether it is safe for you to dine or order from us.

9. Gift Vouchers & Promotions (if applicable)

9.1. Gift vouchers
Gift vouchers issued by El Midan are valid only until the expiry date stated and may be subject to specific terms (such as minimum spend or blackout dates). Vouchers are not redeemable for cash.

9.2. Promotions & offers
Any special offers, discounts or promotions are subject to availability and may be withdrawn or changed at any time. Promotions cannot usually be combined with other offers unless explicitly stated.

10. Website Use & Privacy

10.1. Website content
All content on our website (including text, images and logos) is owned by or licensed to El Midan. You may not copy, reproduce or use this content for commercial purposes without our prior written consent.

10.2. Accuracy of information
We aim to keep information on our website accurate and up-to-date, but errors may occur. We do not guarantee that the website, menu or pricing information is always complete or free of mistakes.

10.3. Privacy
Any personal information you provide to us (for example when making a booking or placing an order) will be handled in accordance with our Privacy Policy.

11. Liability

11.1. General
To the maximum extent permitted by law, El Midan is not liable for any loss, damage or expense you may suffer arising from your use of our website, your booking or your order, except to the extent caused by our negligence or breach of these terms.

11.2. Consumer guarantees
Nothing in these terms is intended to exclude or limit any rights you may have under the Australian Consumer Law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be available on our website. By continuing to make bookings, dine with us or place orders after any changes take effect, you agree to be bound by the updated terms.